Billing Policy

Payment Policy

Business Name: Teint & Soin

Website: teintandsoin.com

Last updated: 27 Jan 2026

1. Accepted payment methods

We accept the payment methods displayed at checkout. Available methods may vary depending on your location, device, and order details.

2. Currency

Prices are displayed and charged in EUR (€) unless otherwise stated on the checkout page. If your bank account is in a different currency, your payment provider may apply conversion fees or exchange rates.

3. When you are charged

Payment is collected at checkout. Orders are processed only after payment is successfully authorized and confirmed.

4. Payment security

Payments are processed via secure payment gateways and encrypted connections. We do not store full card details on our servers. Payment providers may apply additional verification steps (e.g., 3D Secure) to protect customers and prevent fraud.

5. Order verification and fraud prevention

For security reasons, certain orders may require verification before fulfillment. If verification is needed, we may contact you using the details provided at checkout. If we are unable to verify an order, we may cancel it and issue a refund where applicable.

6. Taxes and duties

Where applicable, taxes may be included in the price or calculated at checkout. If your order is subject to customs duties or import fees, these are determined by local authorities and may be payable by the recipient, depending on the destination.

7. Refunds

Approved refunds are issued to the original payment method used at checkout. Processing time may vary depending on your bank or payment provider.

8. Chargebacks and payment disputes

If you experience an issue with your order, we encourage you to contact our support team before opening a chargeback. While a payment dispute is active, we may be unable to process standard cancellations or refunds through our normal workflow. Once the dispute is closed, we will assist promptly according to our Refund Policy and applicable consumer law.

9. Contact

For payment-related questions, please contact:

Teint & Soin
Email: support@teintandsoin.com
Address: 4 Rue des Barbets, 06300, Nice, France